Here you can find frequently asked questions and answers. If you didn't find an answer to your question, please contact us here.

Frequently asked questions

Should an appointment be made in advance?

In order to avoid unnecessary waiting times, we recommend making an appointment in advance. Especially in high season, the practice is fully booked and often we cannot start the treatment immediately.

Could you recommend a hotel nearby?

Since we cannot know which price category you prefer, we have created a list of hotels in the vicinity, sorted by price range.

What documents should I bring to my first appointment?

Having as much information as possible is always helpful. Therefore, you are welcome to bring your old X-rays and patient records. If you don’t have them with you, it is not a problem as we can create all necessary documents such as X-rays, models or photos in our clinic.

Should I stop taking my blood thinners for the treatment?

If your treatment involves tooth extraction or root extraction, you should stop taking blood thinners (e.g. ASS 100, Marcumar, etc.) 5 days before the treatment. Please, check this with your cardiologist as in some cases it is not possible or recommended.

How is the payment procedure?

On the first day of the treatment 50% of the total should be paid, the remaining 50% should be paid on the last day. Please, take into account the waiting times for bank transfers.

Could you bill my health insurance directly?

Unfortunately, this is not possible for us. You should therefore pay the treatment costs in full by the end of the treatment.

What payment methods do you accept?

Usually, the payment in Thailand is in cash. However, we also accept payments by bank transfer or credit card (Visa, MasterCard, JCB, UnionPay).

How safe is the treatment with regard to SARS-CoV-2 and other viruses?

The dental team follows strict hygiene regulations that contribute to a high level of protection in our clinic, regardless of the current situation. The following hygiene rules assume that potentially infectious patients (viruses and bacteria, such as measles or HIV) are regularly treated in dentistry practices:

  • Dentists have always been working with very high hygiene standards. Protection against infection is a daily precaution.
  • Even before the coronavirus, all treatments were performed with medical mouth and nose protection, gloves and safety glasses.
  • Each of our treatment rooms has its own sterilization equipment for the preparation of the used instruments. The work area and all equipment and instruments are thoroughly disinfected after each treatment with disinfectants that also kill the coronavirus.
  • Two dental assistants work in each of our treatment rooms in order to ensure optimal suction of the aerosols through four-handed work.
  • We make sure that the waiting time for our patients is as short as possible and that the patients are divided among our three waiting rooms to ensure a sufficient safety distance.